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IT Support Contracts

Mid IT offers organisations various levels of Microsoft and Cisco accredited support, designed to suit individual requirements. For small to medium sized organisations, the Virtual IT Manager is the most cost effective, as well as providing a known cost for the years IT support.

Virtual IT Manager option offers peace of mind that should a critical problem occur, an engineer is guaranteed to respond within four working hours, although in practise this is usually within the hour. Response for non-critical problems is next working day. Replacement hardware is charged for at extremely competitive rates. Unlike other companies, all your IT equipment is covered for unlimited on-site, remote and telephone support. Additional equipment to be covered during the contract period will be inspected and asset tagged, then appended to the contract. The contract period is annual.

The following services are included with the Virtual IT Manager:
  • Guaranteed 4 working hour response time for critical faults
  • Unlimited on-site time
  • Unlimited Remote Access support
  • Unlimited Telephone hot line support
  • Daily remote server health-checks
  • Microsoft Service pack upgrades
  • Anti Virus system checks

With the convenience of our Derby (East Midlands) based computer service centre and our satellite office on the Leicestershire - Northamptonshire border, you can be confident that we can cover all of your computer support and maintenance needs.

For more information or a free consultation, please contact us or call 01332 20 44 22